Exchange within 7 days · Size or defect · Unworn, tags attached
Zarova by RM offers exchanges only. We do not give cash refunds for change of mind.
Exchange window
You can request an exchange within 7 days of delivery. Requests made after 7 days cannot be accepted.
What we exchange
- A different size of the same item, for example if it does not fit.
- An item that arrived defective, damaged or different from what you ordered.
Exchanges depend on stock. If your size is not available, we will offer another size, colour or style of equal value.
Conditions
- The item must be unworn, unwashed and unaltered.
- All tags must still be attached.
- Please return the item in its original packaging.
- Items that show signs of wear, perfume, makeup, washing or damage after delivery cannot be exchanged.
How to request an exchange
- Message us on WhatsApp within 7 days of delivery.
- Send your order number, the item and size you want to exchange, and the reason. For defects, include clear photos.
- We confirm your request within 1 working day and share the return address.
- Send the parcel back with your order number written on it.
- Once we receive and check the item, we dispatch your replacement within 2 working days.
Who pays for shipping
- Size exchanges: you pay the courier charges for sending the item back and for the replacement being sent to you.
- Defective, damaged or wrong items: Zarova by RM pays all courier charges.
Refunds
We do not offer refunds for change of mind. The only refunds are for online payments where we cannot fulfil your order, for example when the item is out of stock after payment, or when a payment is charged twice. These are returned to your original payment method within 7–10 working days.
Cancellations
You can cancel an order free of charge any time before it is dispatched. Message us on WhatsApp with your order number. Once an order has shipped, it can only be exchanged under this policy.